Electronic Tenant® Solutions' Privacy Policy

This Privacy Policy ("Privacy Policy") informs you what information we collect about you and your use of Electronic Tenant® Solutions ("ETS"), its website, www.electronictenant.com (the "Website"), and ETS products and services ("Services"), and how we collect, use, protect, and store that information, and/or how we may share it with others. Please read this Privacy Policy carefully so that you will understand how we protect your privacy and how we may collect, use, and share that information, and your choices with respect thereto. By using the Website and/or its Services, you hereby agree to be bound by the terms of this Privacy Policy.

  1. I. Collection of your Personal Information

ETS may collect personal information that can be used to identify you or contact you, such as, but not limited to, your:

("Personal Information"). When you register with us or use a Service, we collect Personal Information that you provide, such as your full name and email address. We also collect the Personal Information that you provide when using any interactive services available on the Website or through our Services and any Personal Information you send to us by email.

  1. II. Use of your Personal Information

ETS collects and uses your Personal Information to operate the ETS Websites and deliver the Services you have requested. ETS may use your Personal Information to respond to questions from you, provide information about the Website and Services to you, and/or to improve the Website and Services.

ETS or one of its corporate affiliates may also use your Personal Information to inform you of other products or services available from ETS and its affiliates, to send you newsletters or other special promotions, or other information we think may be of interest to you, as well as to conduct surveys, product research, and/or market research. This may include asking you about your opinion of the Services or of potential new services that may be offered.

ETS may keep track of the websites and pages our users visit within ETS, in order to determine what Services are the most popular. This data is not anonymous, and is used to deliver customized content and advertising within ETS to customers whose behavior indicates that they are interested in a particular subject area.

If you indicate that we may do so, we also may contact you by phone.

You are responsible for ensuring the accuracy of the Personal Information you provide through the Web Site. If your information is outdated or inaccurate, we may not be able to send you emails or notify you about changes to this Privacy Policy.

  1. III. Automatically Collected Information

Information about your computer hardware and software may be automatically collected by ETS. This information may include, but is not limited to: your Internet Protocol address, browser type, browser language, domain names, access times and dates, and referring website addresses. This information is used for the operation of Services, to maintain the quality of Services, and to provide general statistics regarding use of the Website.

  1. IV. Use of Cookies

We also collect non-Personal Information about your use of our Website and Services through the use of "cookies," which are small computer files that we transfer to your computer's hard drive. The Website may use cookies to help you personalize your online experience. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize ETS pages, or register with the Website or sign up for Services, a cookie helps ETS to recall your specific information on subsequent visits. This simplifies the process of recording your Personal Information, such as billing addresses, shipping addresses, and so on. When you return to the Website, the information you previously provided can be retrieved, so you can easily use the ETS features that you customized.

The Website does not store any Personal Information in any cookies on your computer. While it may be possible to link non-personal cookie information to Personal Information collected in other ways, we will not, without your consent, link the cookie information we collect to Personal Information you provide to us through our Website.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Most browsers offer instructions on how to reset the browser to reject cookies in the "Help" section of the toolbar. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Services or the Website.

  1. V. Web Beacons

Web beacons are tiny graphic image files embedded in a web page or e-mail that provide a presence on the web page or e-mail and send back to its home server information from your browser. The information collected by web beacons allows websites to statistically monitor how many people are using the website or using the websites of certain sponsors or advertisers. Web beacons also allow a website to monitor whether you open e-mails sent from the website or from sponsors or advertisers, and sometimes to track your activity across websites generally. We may use Web beacons to collect non-Personal Information about your use of our Website and the websites of selected sponsors and advertisers, and your use of special promotions or newsletters. Our Web beacons are not used to track your activity outside of our Website or the web sites of our sponsors or advertisers. We do not link non-Personal Information from Web beacons to Personal Information without your permission and do not use Web beacons to collect or store Personal Information about you.

  1. VI. Business Ideas or Inventions

This Privacy Policy does not protect you when you send business information, ideas, concepts, or inventions to the Website by e-mail or by any other method. If you want to keep business information, ideas, concepts, or inventions private or proprietary, do not send them to us. We try to answer every e-mail in a timely manner, but may not always be able to do so.

  1. VII. Public Areas and Public Profiles

Any Personal Information you post on bulletin boards, chat rooms, public question and answer forums, public profile pages, or other public areas ("Public Areas and Profiles") on the Website is not protected by this Privacy Policy and we do not control the use and disclosure of this information. Personal Information that you post to a Public Area or Profile or communicate through a Public Area or Profile may be used by third parties to contact you or to communicate this information to others, including in other Public Areas or Profiles of other websites. Please do not post any information in a Public Area or Profile that you do not want disclosed to the general public and used without limitation.

  1. VIII. Disclosure of Your Personal Information

Except as set forth in this Privacy Policy or as specifically agreed to by you, we will not disclose any Personal Information you submit through our Website or Services to third parties.

  1. IX. Disclosure for Legal Reasons

We may release Personal Information to third parties: (1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (2) in special cases, such as a physical threat to you, others or homeland security, in which we believe it is reasonably necessary to investigate or prevent harm, fraud, abuse, or illegal conduct. In the event that we are legally compelled to disclose your Personal Information to a third party, we will notify you unless doing so would violate the law or court order.

  1. X. Disclosure to Operations and Maintenance Contractors

Third parties that we contract with to maintain or service the Website or our Services or our business sometimes have limited access to your Personal Information in the course of providing products or services to us. These contractors include vendors and suppliers that provide us with technology, services, and/or content related to better operation and maintenance of our Website or our Services and others such as our attorneys and auditors. Access to your Personal Information by these contractors is limited to the information reasonably necessary in order for the contractor to perform its limited function for the Website or our Services. We also contractually require that these contractors 1) protect the privacy of your Personal Information consistent with this Privacy Policy, and 2) not use or disclose your Personal Information for any purpose other than providing us with products and services.

  1. XI. Disclosure to Our Affiliates and Changes in Our Corporate Structure

We may share your Personal Information with our corporate affiliates, and those affiliates are bound to use and share your Personal Information in accordance with this Privacy Policy. In addition, if all or part of our company is sold, merged or otherwise transferred to another entity, the Personal Information you have provided at this Website or through use of the Services may be transferred as part of that transaction. We will take steps to assure that, without your consent, any Personal Information that is transferred will not be used or shared in a manner inconsistent with the Privacy Policy under which it was collected.

  1. XII. Disclosure to Linked Sites

For your convenience the Website may provide links to web sites operated by other companies ("Third Party Websites"). In addition, when you click on an advertisement on our Website, you may be linked to a third party site of that advertiser. We do not disclose your Personal Information to these Third Party Websites, and we do not endorse and are not responsible for the privacy practices of Third Party Websites. If you choose to link to one of these Third Party Websites, you should review the privacy policy posted on that site to understand how that Third Party Website collects and uses your Personal Information. In some cases, when you click on a link or an advertisement in an e-mail or newsletter, your browser may be momentarily directed to the web site of a third party which, acting on behalf of the Web Site, notes or "counts" your response to the e-mail or newsletter before re-directing your browser to your selected destination; this re-direction process will not be apparent to you.

  1. XIII. Disclosure of Aggregate Information

We may provide non-Personal Information about you to third parties that does not allow you to be identified or contacted and that is combined with the non-Personal Information of other users ("Aggregate Information"). For example, we might inform third parties regarding the number of users of our Website and Services and the activities they conduct while on our Website or using our Services. Depending on the circumstances, we may or may not charge third parties for this Aggregate Information. We also may not limit the third parties' use of the Aggregate Information, except that we do require third parties to whom we disclose Aggregate Information to agree that they will not attempt to make this information personally identifiable by combining it with other databases or otherwise.

  1. XIV. Other Uses and Disclosures

We may use and disclose your Personal Information in order to facilitate your use of our Services. In those cases in which we use or share your Personal Information in ways that are not described in this Privacy Policy, we will inform you at the time you first use that functionality or service and your use of the service or functionality will constitute your consent to those different uses and/or disclosures.

  1. XV. Security of your Personal Information

ETS secures your Personal Information from unauthorized access, use, or disclosure by using the following methods:

  1. XVI. SSL Protocol

When Personal Information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

Only a limited number of employees are authorized to access your Personal Information. Our employees must abide by our Privacy Policy and those who violate the Privacy Policy are subject to disciplinary action, up to and including termination. Although we will make commercially reasonable efforts to protect your Personal Information from loss, misuse, or alteration by third parties, you should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that others could find a way to thwart our security systems.

  1. XVII. Children Under Thirteen

ETS does not knowingly collect Personal Information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use the Website and/or Services.

  1. XVIII. Opt-Out & Unsubscribe

You are not required to submit any e-mails with any Personal Information to us. We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from ETS (except for purposes such as notifying you of revisions to this Privacy Policy or otherwise as required by law or safety issues) by contacting us here:

You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our servers. The need to back-up our systems to protect information from inadvertent loss means that a copy of your Personal Information may exist in a non-erasable form that will be difficult or impossible for us to locate. Nevertheless, upon receiving your request, all Personal Information stored in the databases we actively use for research and daily business activities will be deleted.

  1. XIX. Changes to this Statement

Privacy as it applies to the Internet is a dynamic, rapidly developing area. In the future, we may make significant changes to our Privacy Policy affecting the use of the Personal Information we collect. We will notify you by e-mail of any material changes to this Privacy Policy and your continued use of this Website or Services will confirm your agreement to those changes. We may also make non-material changes to our Privacy Policy that generally will not affect our use of your Personal Information.

ETS encourages you to periodically review this Privacy Policy to be informed of how ETS is protecting your information. If you do not agree to the terms of this Privacy Policy or any revised policy, please exit the Website and cease using the Services immediately.

  1. XX. Contact Information

ETS welcomes your questions or comments regarding this Privacy Policy. If you believe that ETS has not adhered to this Privacy Policy, please contact ETS at:

Electronic Tenant® Solutions

1234 31st Street NW

Washington, DC 20007

Email Address: