Education & Training
We take great pride in a 90+% client retention rate over the last decade.
The ETS team is at your disposal from inception through the lifetime of app deployment.

The training team will contact property management to arrange in-person and/or web-based training. Part of the initial training effort includes assistance in the property management application programming as well as an overview of all aspects of Electronic Tenant® Solutions' customer service. Access to help documents and web-based video training tools are provided to management as part of the initial training effort.

Training is offered on our property management software to tenants who utilize any Electronic Tenant® Solutions' application. As with property management training, tenant training can be scheduled in-person or done via web conference.

Thereafter, customer service personnel remain at the disposal of property staff for ongoing training needs. Electronic Tenant® Solutions offers:

  • On Demand Web-Based Training Sessions
  • Scheduled Web-Based Training Sessions
  • Scheduled In-Person Training
  • Regularly Scheduled Opt-In Trainings (i.e., every Thursday at 1:30 PM)
  • Client Exclusive On-Line Training Sessions
  • App Upgrade Preview & Training Sessions
  • Client New Hire Onboard

Find out why ETS makes the best commercial property management software out there. Contact us today with questions or to get a free quote.

Training ThursdaysSessions Every Thursday at 1:30pm EST Questions?
On scheduled Thursdays, we conduct live, online webinars about a specific topic or an Electronic Tenant® Solutions' Application. If you need a refresher training, or would like to know more about an application we offer, you are more than welcome to participate.

Thursday, October 6th, 2022, 1:30 PM EST
Certificate of Insurance App: Best Practices

  • Certificate Renewal/Archive Process
  • Duplicate for Vendors/Contractors in multiple buildings
  • Notifications for Admins/Tenants/Vendors
  • Review Certificates submitted via Tenant Center / Vendors
  • Reports: Expiration Summary / Notification Summary / Companies w/o Certificates


Thursday, October 13th, 2022, 1:30 PM EST
Service Request Best Practices

  • Application Preferences - Staff Hours & Holidays, Completed/Closed Status
  • Recurring & Scheduled Requests
  • SR List Page - Filters, Quick Edit, Bulk Update
  • Service Request Details - On-Hold, Status Log, Initial Response Time, Staff Completed/Closed Time


Thursday, October 20th, 2022, 1:30 PM EST
Reservations Best Practices

  • Manage Amenity Settings - Time Between Reservations, Minimum Edit/Cancel Time, Future Reservation Limits, Amenity Closings
  • Admin Reservation Override
  • Add & Manage Events
  • Add Billable Items, Request Electronic Approval
  • Tenant Center - Reservation Calendar, Billable Item Approval, Event Registration


Thursday, October 27th, 2022, 1:30 PM EST
Communications Best Practices

  • Contact Management - Groups & Notifications
  • Add Signatures & Review Email Templates
  • Best Practices for Email, Text, Banner, Event
  • Saving, Editing, and Sending Saved Communications
  • Communication Details - Review Recipient List
  • Mobile Communications

Tailor Your Trainings ETS offers free specialized webinar trainings so your team can get the most out of your applications.

New Staff Trainings


Examples Include:

  • Getting Started with ETS
  • Overview of Contact Management, Settings, App Permissions and Tenant Center
  • Communications, Reservations and Certificate of Insurance Application Overviews

Team Refresher Webinars


Examples Include:

  • Application Best Practices, Tips and Tricks to streamline workflow
  • ETS Apps Standard Operating Procedure for a single Property or entire Portfolio

Engineering Team Training


Examples Include:

  • Application Setup & Optimization: Service Request, Preventative Maintenance & Inspections
  • Advanced Reporting Options
  • Mobile Task Manager for Operations

For more information or to set up a free webinar, contact our Support Team at

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