Education & Training
We take great pride in a 90+% client retention rate over the last decade.
The ETS team is at your disposal from inception through the lifetime of app deployment.

The training team will contact property management to arrange in-person and/or web-based training. Part of the initial training effort includes assistance in the property management application programming as well as an overview of all aspects of Electronic Tenant® Solutions' customer service. Access to help documents and web-based video training tools are provided to management as part of the initial training effort.

Training is offered on our property management software to tenants who utilize any Electronic Tenant® Solutions' application. As with property management training, tenant training can be scheduled in-person or done via web conference.

Thereafter, customer service personnel remain at the disposal of property staff for ongoing training needs. Electronic Tenant® Solutions offers:

  • On Demand Web-Based Training Sessions
  • Scheduled Web-Based Training Sessions
  • Scheduled In-Person Training
  • Regularly Scheduled Opt-In Trainings (i.e., every Thursday at 1:30 PM)
  • Client Exclusive On-Line Training Sessions
  • App Upgrade Preview & Training Sessions
  • Client New Hire Onboard

Find out why ETS makes the best rental property software out there. Contact us today with questions or to get a free quote.

Training ThursdaysSessions Every Thursday at 1:30pm EST Questions?
On scheduled Thursdays, we conduct live, online webinars about a specific topic or an Electronic Tenant® Solutions' Application. If you need a refresher training, or would like to know more about an application we offer, you are more than welcome to participate.

Thursday, March 4th, 2021, 1:30 PM EST
Service Request Best Practices

  • Updated Preferences for Staff Hours & Holidays
  • Quick Edit & Bulk Update Feature
  • Updated Service Request Timeline, Status Log, Communication Notes
  • On-Hold Feature
  • Updated Reporting Metrics - Initial Response Time, On-Hold Time, Staff Completed/Closed Time


Thursday, March 11th, 2021, 1:30 PM EST
Contact Management Best Practices

  • Add and Manage New and Existing Users
  • Enable Tenant Registration & Approve Requests
  • Contact Management Dashboard Tile for Account Requests
  • Manage User Permissions & Settings
  • Create Custom Groups & Add Users
  • Add Notes & View User history


Thursday, March 18th, 2021, 1:30 PM EST
Communications Application

  • Send Communications - Email, Text, Banner & Calendar Events
  • Communication List & Saved Communications
  • Communications Calendar
  • Email Templates & Signatures
  • Mobile Communications


Thursday, March 25th, 2021, 1:30 PM EST
ETS Environments - Desktop & Mobile Capabilities

  • Single Login for Staff, Tenants, and Vendors
  • Maintenance Center
  • Tenant Center - Desktop & Mobile App
  • Electronic Tenant Portal
  • Mobile Task Manager

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