Education & Training
We take great pride in a 90+% client retention rate over the last decade.
The ETS team is at your disposal from inception through the lifetime of app deployment.

The training team will contact property management to arrange in-person and/or web-based training. Part of the initial training effort includes assistance in the property management application programming as well as an overview of all aspects of Electronic Tenant® Solutions' customer service. Access to help documents and web-based video training tools are provided to management as part of the initial training effort.

Training is offered on our property management software to tenants who utilize any Electronic Tenant® Solutions' application. As with property management training, tenant training can be scheduled in-person or done via web conference.

Thereafter, customer service personnel remain at the disposal of property staff for ongoing training needs. Electronic Tenant® Solutions offers:

  • On Demand Web-Based Training Sessions
  • Scheduled Web-Based Training Sessions
  • Scheduled In-Person Training
  • Regularly Scheduled Opt-In Trainings (i.e., every Thursday at 1:30 PM)
  • Client Exclusive On-Line Training Sessions
  • App Upgrade Preview & Training Sessions
  • Client New Hire Onboard

Find out why ETS makes the best rental property software out there. Contact us today with questions or to get a free quote.

Training ThursdaysSessions Every Thursday at 1:30pm EST Questions?
On scheduled Thursdays, we conduct live, online webinars about a specific topic or an Electronic Tenant® Solutions' Application. If you need a refresher training, or would like to know more about an application we offer, you are more than welcome to participate.

Thursday, April 1st, 2021, 1:30 PM EST
Getting Started with ETS

  • Maintenance Center Overview - Dashboard, Help Center, Support, ETS Account Manager, Request a Training, Training Thursday Schedule, Account Settings & Notification Preferences
  • Contact Management Overview - Add Staff & Tenant Users, Application Permissions & Settings
  • Overview of the Tenant Center, Mobile Task Manager
  • Electronic Tenant Portal - Portal Edit Process


Thursday, April 8th, 2021, 1:30 PM EST
COI Best Practices

  • Certificate Renewal/Archive Process
  • Duplicate for Vendors/Contractors in multiple buildings
  • Notifications for Admins/Tenants/Vendors
  • Review Certificates submitted via Tenant Center / Vendors
  • Reports: Expiration Summary / Notification Summary / Companies w/o Certificates


Thursday, April 15th, 2021, 1:30 PM EST
PM Best Practices

  • Preferences - Equipment & Job Templates
  • Bulk Update Feature
  • Setup Custom Job frequencies & Load Leveling
  • PM Calendar feature
  • Mobile Task Manager Notification Preferences


Thursday, April 22nd, 2021, 1:30 PM EST
Property Inspections

  • Create Inspection Assets
  • Select, Assign, and Schedule Inspection
  • Complete Inspection in Mobile Task Manager App
  • Use Ad Hoc Inspections
  • Add Service Requests, PM Tasks and Notes during Inspections


Thursday, April 29th, 2021, 1:30 PM EST
ETS Spring Clean Up - COI and Reservations Applications

  • Manage Companies - Company Types, Limit Types, Remove Duplicate Companies
  • Manage Certificates - Sort, Filter, Bulk Update
  • Renew/Duplicate/Archive Certificates
  • Reservations - Archive Past Reservations, Check Flags

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