Education & Training
We take great pride in a 90+% client retention rate over the last decade.
The ETS team is at your disposal from inception through the lifetime of app deployment.

The training team will contact property management to arrange in-person and/or web-based training. Part of the initial training effort includes assistance in the property management application programming as well as an overview of all aspects of Electronic Tenant® Solutions' customer service. Access to help documents and web-based video training tools are provided to management as part of the initial training effort.

Training is offered on our property management software to tenants who utilize any Electronic Tenant® Solutions' application. As with property management training, tenant training can be scheduled in-person or done via web conference.

Thereafter, customer service personnel remain at the disposal of property staff for ongoing training needs. Electronic Tenant® Solutions offers:

  • On Demand Web-Based Training Sessions
  • Scheduled Web-Based Training Sessions
  • Scheduled In-Person Training
  • Regularly Scheduled Opt-In Trainings (i.e., every Thursday at 1:30 PM)
  • Client Exclusive On-Line Training Sessions
  • App Upgrade Preview & Training Sessions
  • Client New Hire Onboard

Find out why ETS makes the best rental property software out there. Contact us today with questions or to get a free quote.

Training ThursdaysSessions Every Thursday at 1:30pm EST Questions?
On scheduled Thursdays, we conduct live, online webinars about a specific topic or an Electronic Tenant® Solutions' Application. If you need a refresher training, or would like to know more about an application we offer, you are more than welcome to participate.

Thursday, January 7th, 2021, 1:30 PM EST
Build Tenant Confidence - Update Important Property Information & Tenant Communications

  • Electronic Tenant Portal - Review & Update
  • Contact Management - Review Contacts, Application Permissions, Notification Settings, & Custom Groups
  • Communications App - Communications List & Saved Communications
  • Mobile Communication Capabilities


Thursday, January 14th, 2021, 1:30 PM EST
Communications Application Overview

  • Send Communications - Email, Text, Banner & Events
  • Communication List & Saved Communications
  • Communications Calendar
  • Email Templates & Signatures
  • Mobile Communications


Thursday, January 21st, 2021, 1:30 PM EST
Service Request Best Practices

  • Service Request List Page - Quick Edit & Bulk Update
  • Service Request Details - Timeline, Status and Communication Log
  • On Hold Feature - Hold Timeline & Management
  • Alarm Feature - Triggers, Notifications & Tiers
  • Billable Items - Billable Templates & Tenant Approval


Thursday, January 28th, 2021, 1:30 PM EST
ETS Mobile Capabilities

  • Mobile Task Manager App
  • -Download from the Apple App or Google Play Store
  • -Mobile Communications
  • -Service Request
  • -Preventative Maintenance
  • -Inspections

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